Source: Deloitte press release 25 October 2016
Up to 861,000 public sector jobs – 16% of the overall workforce – could be automated by 2030 according to research by Deloitte.
The research builds on Deloitte’s work with Oxford University on job automation and is included in the firm’s The State of the State report – its annual analysis of the state of public finances and the challenges facing public services.
Mike Turley, global head of public sector at Deloitte, said: “In future, it will become even more important for the public sector to attract people with strong social and cognitive skills. A larger portion of the public sector will need to undertake complex, judgement-based problem solving and customer service as machines take over repetitive, administrative tasks.”
Deloitte press release here