Automation set to transform UK public services, according to a Deloitte Report

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Source: Deloitte press release 25 October 2016

Up to 861,000 public sector jobs – 16% of the overall workforce – could be automated by 2030 according to research by Deloitte.

The research builds on Deloitte’s work with Oxford University on job automation and is included in the firm’s The State of the State report – its annual analysis of the state of public finances and the challenges facing public services.

Mike Turley, global head of public sector at Deloitte, said: “In future, it will become even more important for the public sector to attract people with strong social and cognitive skills. A larger portion of the public sector will need to undertake complex, judgement-based problem solving and customer service as machines take over repetitive, administrative tasks.”

Deloitte press release here



One thought on “Automation set to transform UK public services, according to a Deloitte Report

    Adrian Tache said:
    October 31, 2016 at 7:39 am

    This is a trend that is seen globally, and it has to do with less complex jobs being automated out of existence. This, combined with the fact that more and more young people are attracted or assigned to such jobs, is quite concerning. Furthermore, it has been seen, in the cases of corporations which have implemented a shared service center model, that simply automating a lesser task opens up a lot of problems that were transparent due to the fact that there was skilled staff resolving them.


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