Source: independent.co.uk | 27 October 2016
Tax credit claimants will never again have to deal with a private company after Concentrix debacle, HMRC pledges.
Concentrix was dropped as a contractor and its contract shortened by six months after reports of thousands of people on low incomes having their tax credits stopped for spurious reasons.
HMRC’s top civil servant on Thursday told the Treasury Select Committee that his department had “to accept responsibility for what’s happened”.
Labour MP Louise Haigh, who long campaigned for HMRC to take action on Concentrix and for the system to be taken back in-house, told The Independent that the private sector had “no place” in the welfare system.
“It’s excellent news that HMRC have heeded our advice that there should be no further private sector involvement in the handling of tax credits. The private sector has no place in the delivery of our welfare system and I hope the rest of Government follows HMRC’s lead,” she said.
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